CRM setup & automation

Never lose a lead in the inbox again

Pipelines, follow-up texts and emails, online booking, reminders and reporting — set up around how you actually sell, so every lead gets a fast reply and every job is tracked.

A day spa owner checking the day's appointments on a tablet at the front desk

Why it matters

Bad CRMs don't lose deals — they hide them.

A lead fills in a form at 9 pm, nobody replies until tomorrow afternoon, and by then they've booked someone else. Speed wins, and speed comes from automation: the right reply, reminder and follow-up, sent the moment it's needed.

7×
more likely to qualify a lead when you respond within an hour than when you wait longer
Harvard Business Review, “The Short Life of Online Sales Leads” (2011)
23%
of companies never responded to a web lead at all
Harvard Business Review, “The Short Life of Online Sales Leads” (2011)
96%
of consumers read online reviews of local businesses — only 4% say they never do
BrightLocal, Local Consumer Review Survey 2025

How it works

From first conversation to results

  1. 1Day 1–2

    Revenue audit

    Where leads come from, how they're qualified, when they convert and what falls through the cracks.

  2. 2Day 3–4

    Pipeline + fields

    Pipelines, custom fields, tags and segments modelled on your real sales process.

  3. 3Day 5–7

    Sequences live

    Email and text sequences written and tested, every form wired in, bookings flowing.

  4. 4Week 2

    AI on top

    Lead scoring, data hygiene and call summaries — with your CRM as the source of truth.

  5. 5Week 2

    Train + handoff

    A one-hour walkthrough and short videos so your team can run it without us.

  6. 6Day 30–90

    Refine + report

    We watch the numbers, tune sequences and report on the impact.

The data

How fast companies answer web leads

When 2,241 U.S. companies first responded to a web lead.

  • Within 1 hour37%
  • 1–24 hours16%
  • Over 24 hours24%
  • Never23%
Source: Harvard Business Review, “The Short Life of Online Sales Leads” (2011)

What it looks like

See it in action

Example view

New lead 2

Kitchen remodel quoteFurnace not igniting

Contacted 1

Gutter cleaning

Booked 2

Annual AC tune-upDrain cleaning

Won 1

Water heater install

What you get

Everything included in CRM Automation

  • Pipelines + custom fields

    Modelled on how you actually sell, with automation triggers from day one.

  • Email + text sequences

    Written, tested and sent the moment a lead lands.

  • Booking + reminders

    Calendar tied to the CRM, reminders and no-show recovery.

  • AI lead scoring

    Hot leads rise to the top of the list automatically.

  • Data hygiene

    Contacts enriched, duplicates merged, calls summarised.

  • Revenue reporting

    Pipeline value, conversion by stage and what's working — live.

Free websiteFor small service businesses that are a good fit
$49/monthLead management tool — contacts and appointments
Free consultationScope and cost set together, before anything starts

Questions

The honest answers

What is CRM automation?

Removing manual sales work — lead routing, follow-up, appointment confirmation, data entry, call notes, stage updates — by letting your CRM do it in the background.

What CRM platforms do you work with?

We're platform-agnostic: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign, Keap and our own CRM stack.

Will my data import cleanly?

Yes. Import and clean-up are part of every engagement: duplicates merged, phone and email formats normalised, old fields mapped to new ones.

Do you handle email deliverability and texting compliance?

Yes. SPF, DKIM, DMARC and warm-up for email; opt-in flows and compliant footers for text messages.

What does the $49/month lead tool include?

Your contacts and appointments in one place, so every call, form and booking from your website lands somewhere you can act on it.

Start here

Book a free consultation

Tell us about your business. We’ll be in touch to set up a time — a relaxed conversation, honest advice, no pressure.

Prefer to talk?(878) 888-1230

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